Vendor Terms

# Vendor Terms & Conditions **Effective Date:** Jan 6, 2026 These Terms govern vendors, resellers, and partners using Digitell Agency's WhatsApp Official API services. ## 1. Vendor Responsibilities Vendors agree to: * Market services ethically. * Provide accurate information to customers. * Avoid false promises or misleading advertisements. * Follow all applicable laws and Meta policies. ## 2. Customer Verification Vendors are responsible for ensuring customers provide accurate business information during onboarding. ## 3. Compliance Vendors must ensure all customers comply with WhatsApp Business Platform policies. Accounts violating WhatsApp policies may be suspended or permanently disabled. ## 4. Pricing Vendor pricing, commissions, and discounts are governed by the agreed commercial arrangement and may be updated with prior notice. ## 5. Payment Terms * Payments must be made according to agreed schedules. * Delayed payments may result in suspension of vendor privileges. ## 6. Branding Vendors may not misuse Digitell Agency branding, logos, or trademarks without written permission. ## 7. Confidentiality Vendors shall protect confidential information relating to customers, pricing, software, and business operations. ## 8. Customer Support Vendors are expected to provide first-level support to their customers before escalating issues to Digitell Agency. ## 9. Suspension Vendor accounts may be suspended for: * Fraudulent activity * Policy violations * Non-payment * Misrepresentation * Abuse of platform resources ## 10. Limitation of Liability Digitell Agency shall not be liable for indirect, incidental, or consequential damages arising from vendor operations. ## 11. Governing Law These Terms shall be governed by the laws applicable in India. ## 12. Amendments Digitell Agency reserves the right to modify these Terms at any time.